Effective Date: January 31st, 2025
Last Updated: March 6th, 2025

Welcome to Plinko Solutions (“Website”, “Service”, or “We”). These Terms of Service (“Terms”) govern your use of https://plinkosolutions.com/, operated by Plinko Solutions. By accessing or using our website and services, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Definitions

• “User” or “You”: Anyone who accesses or uses our website.
• “Services”: Any products, tools, AI solutions, or consulting services provided by Plinko Solutions.
• “Content”: Includes text, images, software, data, and materials available on our website.
• “Third-Party Services”: Any services, software, or links provided by external providers.
• “AI Service”: Any automated or AI-driven tools provided by Plinko Solutions.

2. Eligibility

You must be at least 18 years old to use our services. By accessing our website, you confirm that:

• You have the legal capacity to enter into a binding agreement.
• You will comply with all applicable laws while using our website.

If you are under 18, you must have parental or guardian consent to use our services.

3. Acceptable Use

You agree not to:

• Use the site for illegal, fraudulent, or abusive purposes.
• Interfere with or disrupt website operations (e.g., hacking, malware, spamming).
• Copy, modify, or distribute content without explicit permission.
• Misuse our intellectual property (logos, brand materials, services, etc.).
• Attempt to bypass security measures or reverse-engineer our website.

Violation of these terms may result in termination of access and possible legal action.

4. AI Service Disclaimer

Our services may include AI-powered tools and automation. While we strive for accuracy and efficiency, AI-generated responses, recommendations, or decisions should not be solely relied upon for critical matters.

We do not guarantee that AI outputs will always be:

• Accurate or error-free.
• Suitable for legal, financial, or medical decisions.
• Free from biases or unintended errors.

Users are responsible for validating AI-generated insights before acting on them.

4.1 No Liability for AI Decision-Making

Plinko Solutions is not liable for losses, damages, or misinterpretations resulting from AI-generated outputs. You acknowledge that AI tools assist decision-making but do not replace human judgment.

5. User Accounts

5.1 Registration

To access certain services, you may be required to create an account. You agree to:

• Provide accurate and complete information.
• Keep your account details secure.
• Notify us immediately if you suspect unauthorized access.

5.2 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate our Terms of Service.
• Engage in fraudulent or illegal activity.
• Have been inactive for an extended period.

Users may delete their accounts at any time by contacting [email protected] 

6. Payments, Refunds & Service-Level Agreement (SLA)

6.1 Pricing

All prices are listed in CAD & USD respectively and may be subject to applicable taxes. We reserve the right to modify pricing at any time.

6.2 Payment Methods

We accept direct wire transfers, Stripe, and credit cards. By purchasing a service, you authorize us to charge your selected payment method.

6.3 Refund Policy

• Subscription-based services: Refunds are not provided after payment processing, except where required by law.
• One-time purchases: Refund requests are reviewed on a case-by-case basis.
• Service cancellations: Users must request cancellation at least 7 days before the next billing cycle to avoid charges.

To request a refund, contact [email protected] 

6.4 Service-Level Agreement (SLA)

We strive to maintain 99% uptime for our AI-powered services. However, occasional downtime may occur due to:

• System updates and maintenance.
• Third-party service outages.
• Unexpected technical failures.

Plinko Solutions is not responsible for any business losses due to temporary downtime. We will make reasonable efforts to restore services promptly in case of disruptions.

For enterprise clients, custom SLAs may be available—contact us for details.

7. Intellectual Property

All content, branding, and services on this website are the property of Plinko Solutions and are protected under copyright and trademark laws.

Users may not:

• Copy, distribute, or sell any content without explicit permission.
• Claim ownership of our trademarks, logos, or designs.

If you believe your intellectual property has been infringed, contact [email protected]

8. Third-Party Services & Links

Our website may contain links to third-party websites or services. We do not control or endorse these external providers.

We are not responsible for:

• The accuracy or content of third-party websites.
• Any damage or loss caused by using third-party services.
• The privacy practices of external sites.

Users are encouraged to review third-party terms and policies before engaging with them.

9. Privacy & Data Protection

Your use of our website is subject to our Privacy Policy, which outlines how we collect, store, and protect personal information in compliance with PIPEDA (Canada’s privacy law).

• View our Privacy Policy here: https://plinkosolutions.com/privacy-policy-2/

By using our services, you agree that we may process your data according to these terms.

10. Limitation of Liability

Plinko Solutions shall not be liable for:

• Any direct, indirect, incidental, or consequential damages arising from your use of the website.
• Loss of data, revenue, or business opportunities due to website downtime, errors, or security breaches.
• Any errors or misinterpretations of AI-generated content.

Our total liability under these terms shall not exceed the amount paid (if any) for using our services.

11. Governing Law & Jurisdiction

These Terms of Service are governed by the laws of Canada and the province of Ontario.

Any disputes shall be resolved exclusively in the courts of Canadian Jurisdiction, unless otherwise required by local consumer protection laws.

12. Changes to These Terms

We may update or modify these Terms at any time. Changes will be posted on this page, and continued use of our services implies acceptance of the updated terms.

If significant changes are made, we may notify users via:

• Email.
• Website banner notification.

Last Updated: March 6th, 2025

13. Contact Information

For questions regarding these Terms, contact us:
📧 [email protected]
📞 +1 647 401-1957

If you have legal concerns, you may also contact the Office of the Privacy Commissioner of Canada (OPC) at:
📌 Website: https://www.priv.gc.ca/
📞 Toll-Free: 1-800-282-1376

Acknowledgment

By using this website, you confirm that you have read, understood, and agreed to these Terms of Service.